Frequently Asked Questions
Everything you need to know about shopping with DROK Electronics
What kind of warranty comes with DROK electronics?
All DROK products come with a standard 12-month manufacturer warranty. This covers any defects in materials or workmanship under normal use. If you encounter a technical issue, our support team is available for troubleshooting or replacement assistance.
Do you offer international shipping?
Yes, we ship our electronic components and devices worldwide. Shipping rates and delivery times vary by destination. Standard international shipping usually takes 7-15 business days, while expedited options are available at checkout.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website. You can also track your package directly through the 'Order History' section of your DROK account.
What is your return policy for open-box items?
We offer a 30-day return policy. If you are not satisfied with your purchase, you can return it for a full refund or exchange, provided the item is in its original packaging with all accessories included. Please note that return shipping costs are the responsibility of the customer unless the item arrived damaged.
Are your power converters and voltmeters calibrated before shipping?
Yes, all DROK precision instruments, including our voltmeters and power supplies, undergo strict factory calibration and quality control testing to ensure accuracy and safety standards are met before they leave our warehouse.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. For bulk or corporate orders, we also support wire transfers and purchase orders upon approval.